Workplace ViolenceLearn to prevent, prepare for, and respond to incidents of workplace violence. At the end of this course, participants should be able to: Define workplace harassment. Understand bullies, and how to avoid hiring them. Create a risk assessment, and understand how to handle violence. Recognize social and business responsibility. Develop relevant policies and procedures. Learn how to investigate complaints. SHRM PDCs: 12 Intended Audience: All

individuals will gain invaluable insights into their own behavioral tendencies as well as those of others

accept ways of responding to an anger-provoking situation

Recognize ways to apply emotional intelligence in the workplace

Know the helpful and unhelpful ways of dealing with anger

This module will help you navigate Excel confidently and use its features to organize and analyze data

Develop and present a portfolio of your prior work

Successfully identify one’s own accountability level

Learn how to hold effective meetings and group sessions

Know the benefits of making a budget

classroom management

Use the most effective work methods for you

Be able to perform a needs assessment