Administrative Skills (Bundle) - VirtualIn alignment with the mission of Borel Educational Consulting Services, each of these workshops is meticulously designed to furnish participants with the necessary skills and knowledge to reach their full potential in both their personal and professional spheres. Courses SHRM CE PDC Credits Intended Audience Accountability in the Workplace 12 All Administrative Office Procedures 12 Early Career Administrative Support 12 All Archiving and Records

Be able to use basic anger and stress management techniques

Identify your customers’ needs

Gain insights into contact center strategies and customer management techniques to enhance customer service and satisfaction

Discover the importance of resiliency and flexibility

Learn the characteristics of a likable leader and techniques to increase your approachability and positive influence

How to build rapport with the callers

addressing concerns and issues

Explain types of knowledge

Use the tools of the trade effectively

This course deepens the exploration of creativity

It covers proper formatting

Understand your personal expenses